Refund policy

We offer a 30-day return period for eligible change-of-mind purchases, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, unopened, and in its original packaging, with proof of purchase.

For hygiene reasons, opened or used nail sets cannot be returned unless faulty.

If your item arrives damaged, faulty, or incorrect, please contact us and we will work to resolve it promptly.

To start a return, please contact us at hello@minimabeauty.com. If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Return address:

minima
Suite 4271
Shop 9, 13 Guineas Creek Road
Elanora QLD 4221
Australia

Damages & issues

Please inspect your order upon arrival. If your item is faulty, damaged, or you've received the wrong product, contact us at hello@minimabeauty.com as soon as possible so we can assess the issue and make it right.

Exceptions & non-returnable items

For hygiene reasons, we do not accept change-of-mind returns on opened, worn, or used press-on nail sets, including items where the seal has been broken.

This does not affect your rights under Australian Consumer Law if a product is faulty, not as described, or has a major defect.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you're unsure whether your item is eligible, please contact us before opening your product.

Exchanges

We do not currently offer exchanges.

If you would like a different style, we recommend placing a new order.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at hello@minimabeauty.com.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.